Returns Policy:
All returns require a Return Authorization number, (RA number) which must be clearly marked on each package and on your return packing slip. Please contact our Customer Service Desk at 1-888-999-4283 prior to sending anything back. A minimum 15% restocking, handling, inspection or replacement charge ($5.00 minimum) may be applicable (except for in-warranty defective merchandise or merchandise shipped in error by HAVE). There is a 25% restocking fee for returns for Hannay Cable Reels.

Eligible merchandise* may be returned within 30 days from date of receipt and may be subject to the restocking fee mentioned above. Items must be shipped PREPAID. HAVE will not accept COD returns or returns without RA numbers. Please allow ample time for processing your return (typically your next credit card statement). HAVE reserves the right to determine eligibility of all returnable items. If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, please call our Customer Service desk.

Shipping and handling charges are not refundable. All returned merchandise must include all blank documentation, manuals, warranty cards, literature, accessories etc. If any of these items are missing or lost, we reserve the right to refuse the return or apply a higher restocking charge.

* Special order or custom items not found in the catalog or online, and clearance items, are not returnable. Cable CUTS are considered a special order, and are also not returnable. Blank media (audiocassettes, videocassettes, VHS tapes, CD’s, DVDs, etc.), copyrighted materials such as pre-recorded video/audio cassettes, forms and SOFTWARE may not be returned for any reason unless shipped in error by HAVE, or because of product failure.